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Grow Your Business on Facebook with Engagement Tactics

Use engagement tactics to build business relationships and expand reach and impact.
By Amber Smith, Marist College Intern

Facebook

Facebook wavers between the #2 or #3 search engine behind Google. This platform also acts as a prime forum for business to consumer engagement.  It is imperative that you consistently employ engagement tactics to keep your business Facebook page current, relevant and informative.  In this article you will learn ways to properly use your Facebook business page to optimize content for greater reach, impact, and overall business growth.

Content is King

The first rule of posting content on Facebook is to understand that content’s relevancy, urgency, and importance. All content you post should be evergreen. This means that anything you post should be relevant for at least 6-12 months. Always share your blog posts on your Facebook business page, as well as keep the page up to date with the latest information concerning your company.  Your audience will be able to find your Facebook posts via Google, Bing or Yahoo if you optimize your content correctly. Facebook is not the kind of platform where you should be sharing or posting multiple things a day. Your audience will simply “tune out” from the incessant notifications or seeing your “irrelevant” posts on their news feed every hour or two.

Facebook Engagement Tactics

What is the effective frequency on Facebook?
Effective frequency, is the number of times your target audience is exposed to your message in order to break through and reach the market with the core message. Essentially we all consume media passively, that means we are not actively listening to the radio but are driving our car or working at the office. We may be engaging with friends on Facebook while talking to our boss on our smart phones. Effective frequency levels “break through” reaching you with the key points the campaign is communicating. Every medium (TV, Radio, Print) must first generate high levels of awareness of your campaign messages, then effectively remind your audience of the message when the consumer has a need or interest.

Facebook provides notifications from your “Friends, Fans, and Pages” you like. Unlike Twitter, Facebook provides updates on what is posted. The Rule of Thumb for posts on Facebook is that it MUST be really exciting, interesting and likable. Photos of your daughter’s high school graduation is priceless. Hourly photos of your dog wagging his tail is not really that exciting. For most businesses, sharing blog posts on the Company Page is definitely a good idea. Google does’t care how many blogs you post, they will ONLY measure the last post of the day in any 24 hour period. Two to three blog posts a week is good, three even better. Remember, it must be relevant, convey urgency and be important.

The best times to post your content on Facebook is from 6 am to 3 pm during the week and posts on weekends typically have higher levels of engagement. 

The content posted and shared on your page is what will ultimately engage your audience. Here are some guidelines for optimizing your content on Facebook:

Micro Posts — sharing content from your website or a digital publication on Facebook.

  • Two or three sentences (160 characters)
  • A strong image (properly cropped, high resolution, add text to reinforce the core message)
  • A hashtag (hashtags help follow threads on a topic or simply highlight what is important)
  • A call to action (how to learn more, what to find this product, where to go, etc.)
  • A link that takes your audience to your website and blog (always link your posts to where they can buy now or learn more)


Photos

  • Don’t attach thumbnails, upload photos directly in your post
  • Make sure to fit your photo to the 403 x 403 pixel display in the timeline
  • Using known models will garner higher engagement
  • Images with partial body parts (i.e. hands or feet) generate higher Facebook likes
  • Facebook users prefer to see retail products photographed without models, so they can easily depict wearing or owning the product

 

Videos

  • Upload videos directly to Facebook-don’t link from You Tube
  • In setting select the default image for the video and add text to that image to create a more impactful message

 

Likes

  • Adding emoticons to posts can increase likes by 57%, comments by 33% and shares by 33%
  • Make sure the positioning of the “like” button is visible, but not overused or blocking any others
  • Say “please”, “thank you”, and keep it positive. Must of us share uplifting, positive, humorous or happy stories.

 

Engage, Engage, Engage

Facebook Engagement Tactics

Engagement is the key to growing your business and gaining the loyalty and trust of your consumers.  Facebook is a platform where you are free to be more transparent with your audience than LinkedIn and have longer communications than Twitter.  Take advantage of this with these tips to engage your Facebook audience:

1) Response Rate — strive to follow up on a “like”, “comment” or “share” instantly or in an hour or so of the engagement. That may not be plausible, but timely responses generate higher levels of engagement, loyalty and trust.

2) Grow your business and form relationships by liking other company pages, posts and groups.

3) Use hashtags. This may be the easiest way for people to share and comment, continuing the conversation about a post you’ve created.  It also has the possibility to make your content go viral.

4) Utilize Facebook ads. They are not expensive and provide great media value, however, you must clearly define what your campaign goals are in order to achieve desired impact and engagement.

5) Ask questions in posts and use polls to gather more information about your audience while also engaging them.

6) Post when your audience is online. Take advantage of the opportunity for highest engagement.

7) Link contests, promotions, event listings, email sign-ups, and custom apps in your posts and status updates.  These are all great gateways to engagement.

8) Be relatable.  Post quotes, customer photos or testimonials that pertain to your business, products, and audience.

9) Observe your competitors. What are they doing that is succeeding or failing?

10) Curate your pages, hide or delete inappropriate posts.

11) Identify leaders, influencers and threads that are viral. Best way to expand your reach is to find a “ripple” with hundreds of likes and ride the wave.

12) Track your progress. Use Facebook Insights to see what types of posts your audience engages with the most.  Adjust your content accordingly to the results of your findings.

Call Your Audience to Action

It is key that all content you post demands a CTA (call to action). Here are some ways you can express that CTA:
“Please take a moment to leave your comments or thoughts below.”
“For an in-depth look, sign up to download our white paper.”
“To get regular updates, sign up for our weekly newsletter.”
“Watch this video for a more in-depth look at how this product can help improve your business.”
“To get immediate access to this training and all the bonuses, click here.”

 

To learn more check out these great articles on how to growth hack across social media platforms:

TwitterLinkedInInstagramPinterestGoogle PlusYouTube

 

To learn more about digital media contact one of our experts today.

 

Sources

Bunskoek,Krista. “8 ways to improve you facebook engagement”.  Retrieved 6/1/15 from http://www.socialmediaexaminer.com/facebook-fan-engagement-tips/

Hemley, Debbie. “26 ways to engage your fans on facebook”.  Retrieved 6/1/15 from

26 Ways to Engage Your Fans on Facebook

Bradley, Aron. “How to convert website visitors to facebook likes”. Retrieved 6/1/15 from http://searchengineland.com/how-to-convert-website-visitors-to-facebook-likes-70545

Photo source: http://www.splashscore.com/24-examples-of-engaging-facebook-posts/